Shipping and Return Policy
You have 30 days to return your order to receive a refund or replacement according to the policy below.
Refunds are only given to orders that are defective, please send an email to firstname.lastname@example.org with your full name, order number, item description and photo evidence of the defect. Items received that are defective or damaged will be replaced with the same item free of charge or fully refunded. Any refusals of delivery will not be refunded and must follow our return process stated here.
- You will be responsible for any costs associated with returning the item to us such as shipping costs.
- We are not responsible for the item if the error was made by you or the carrier. Which includes but not limited to, incorrect variants ordered, incorrect address/info at checkout, change of Mind.
- If your product arrives with a manufacturing defect, we will gladly send you a replacement. Please contact Customer Support at email@example.com with a brief description of the problem and video/image of the defect - we will assist you with replacing your product.
- Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have gone by since your order has been delivered, unfortunately we can’t offer you an exchange or a refund.
Exchange Request Instructions
Please follow these instructions for Exchange Requests:
- Send an email with the subject line “‘Your Order Number’ Replacement Request” to Support Email.
Please include the following:
- The Order Number - If there are multiple products in an order, identifying the product with the issue
- The item you would like to have sent as part of the exchange
Our support team will respond within 1 business day and Return Instructions will be provided. Please note, exchanges are not free as the shipping will be paid for by the customer.
We are proud to offer Free Standard Shipping on all orders.
The order processing time is 1 business day*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.