Shipping and Return Policy
Our policy covers products that are received as damaged/broken goods. You have 30 days to return the product according to the policy below.
- You will be responsible for any costs associated with returning the item to us such as shipping costs.
- We are not responsible for the item if the error was made by you or the carrier. Which includes but not limited to, incorrect variants ordered, incorrect address/info at checkout, change of Mind.
- To initiate your return, please email email@example.com with your order #. We will provide additional instructions which includes our warehouse address.
- If your product arrives with a manufacturing defect, we will gladly send you a replacement. Please contact Customer Support at firstname.lastname@example.org with a brief description of the problem and video/image of the defect - we will assist you with replacing your product.
- Your refund will be processed as soon as the product is received by our Quality Assurance team who confirms it fits within our Return Policy. It may take up to 7 business days to show up depending on which bank/service you've used.
We are proud to offer Free Standard Shipping on all orders.
Holiday Shipping Times (Updated 12/4/2020):
Please see individual products for estimated shipping times.
*95% of orders will arrive within these timeframes however it's likely your order arrives earlier. This is based on previous orders combined with latest estimates from shipping carriers.
The order processing time is 1 business day*. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email.
When you order multiple items at a time, they may be shipped separately so they get to you faster. Due to warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the next. We do this so that you can get your items as fast as possible. In this case, you will be provided with two or more tracking numbers.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed at the time the original order was placed.
Please see the holiday shipping times on each product for latest estimates. We will do our best to provide the most up to date information, but due to the current climate we cannot guarantee any orders because carriers are not guaranteeing delivery.